Michael built, trains and manages a department that assists the management team to lead, organize, and schedule employees. Michael is the main point of contact for some of Blackbird’s largest clients and works to customize and personalize schedules, billing rates, and coverage for each site. This involves an intrinsic understanding of each of our client’s needs, the strengths of our personnel, and selection of the set of security guards that would work best for any given location.
Blackbird Security never stops working for our clients, and Michael has taken this to heart. Our clients express great satisfaction with Michael as he has a natural ability to interpret requests from other departments and decide on a required response in accordance with established operational procedures, site specifications, and client preferences. Michael is highly proficient in the use of TrackTik software, fmpilot2 and Auror, as well as security vernacular, allowing him to be proficient in his communication with our clients and staff members. Michael works closely with many departments, from payroll to operations to regional/district management to our reporting department, providing guidance and training in many aspects. He has received accolades from a great deal of our clients and employees who have commended him for his scheduling proficiency, professional communication, and comprehensive knowledge of the company’s services.
Michael also holds a BST and AST security license and has accumulated a lot of experience working in most aspects of security, such as event security, uniform guard, tactical, elite and LPO security.
