Main Session Hall

Join RCC’s new President and CEO Kim Furlong and Rui Rodrigues, Executive Advisor for Loss Prevention & Risk Management, as they kick off RCC’s Retail Secure Conference and Retail Secure Legends Awards. Get ready for an inspiring day of learning, recognition, expanding your connections, and collaborating on new ideas for safer retail in Canada.

Main Session Hall

Celebrate Canada’s retail loss prevention standouts at the Retail Secure Legends Awards. Join the industry in honouring these dedicated and inspiring professionals, whose skill and innovation keep retail safe. 

We will be awarding the Leadership Legend Award, Emerging Legend Award and the In-Store Legend Award.

Unlock the secret second language of influence in this practical, engaging session for today’s loss prevention professionals. Featuring insights from a former undercover investigator who became a trusted advisor to major organizations, this session reveals the subtle behaviours that shape trust, defuse tension, and drive effective outcomes in high pressure retail environments. Learn how to project calm confidence, read nonverbal cues with accuracy, and turn real time observations into strategic action that improves interactions with customers, associates, and potential offenders. 

Explore how law enforcement and retailers are joining forces to tackle organized retail crime in British Columbia. This panel brings together leading Law Enforcement and Retail Loss Prevention experts to share real-world case studies demonstrating the success of collaborative approaches. Learn how cross-industry partnerships, information sharing, and coordinated strategies are making a measurable impact on theft prevention, employee safety, and protecting the bottom line. Attendees will gain practical insights on building their own effective partnerships to combat ORC in their communities.

This session examines how ORC networks scale their operations across provinces and borders and use coordinated teams to profit on a national and global level. A recent case study will demonstrate how retailers, law enforcement, and border agencies worked together to identify and dismantle a sophisticated theft ring. Our speaker will explore how stronger border enforcement and proposed crime-theft legislation can accelerate investigations and give retailers and police the tools needed to disrupt organized networks more effectively.

Main Session Hall

Rui Rodrigues will provide updates on key initiatives, industry developments, and activities impacting the retail sector, along with an overview of RCC’s work in the loss prevention sector.

Join Dean Henrico for a fireside chat exploring how technology can strengthen loss prevention efforts. This session covers practical technology solutions such as body worn cameras, time delayed safes and, shopping cart pushout prevention. Attendees will get a clear view of what tools are working, how they are being implemented, and ways to enhance their own loss prevention strategies. This session is ideal for anyone looking to leverage technology to protect people, products, and profits.

Information sharing is one of the most powerful tools in preventing retail crime but it must be done within the boundaries of Canadian privacy law. This workshop will provide practical guidance for loss prevention professionals, executives, and privacy experts on how to collaborate effectively without violating privacy regulations. Participants will explore what information can be shared, how to structure data exchanges responsibly, and strategies for building trust across organizations, leaving with actionable insights to strengthen their loss prevention programs while remaining compliant.  

Effective investigations are the backbone of successful loss prevention. In this practical workshop, participants will learn and practice how to build a complete investigative process, from the first signs of suspicious activity to collaboration with law enforcement and reporting to the Crown. This session will cover key stages including intelligence gathering, identifying victims, preparing comprehensive reports and evidence packages, and working effectively with police and other retail partners. Participants will also explore best practices for follow-up and outcome tracking to ensure investigations lead to meaningful results and stronger deterrence.