Main Session Hall

Join RCC’s new President and CEO Kim Furlong and Rui Rodrigues, Executive Advisor for Loss Prevention & Risk Management, as they kick off RCC’s Retail Secure Conference and Retail Secure Legends Awards. Get ready for an inspiring day of learning, recognition, expanding your connections, and collaborating on new ideas for safer retail in Canada.

Main Session Hall

Celebrate Canada’s retail loss prevention standouts at the Retail Secure Legends Awards. Join the industry in honouring these dedicated and inspiring professionals, whose skill and innovation keep retail safe. 

The Leadership Legend Award, Emerging Legend Award, and In-Store Legend Award will be presented to outstanding individuals in the retail community.

Unlock the secret second language of influence in this practical, engaging session for today’s loss prevention professionals. Featuring insights from a former undercover investigator who became a trusted advisor to major organizations, this session reveals the subtle behaviours that shape trust, defuse tension, and drive effective outcomes in high pressure retail environments. Learn how to project calm confidence, read nonverbal cues with accuracy, and turn real time observations into strategic action that improves interactions with customers, associates, and potential offenders. 

This session examines how retailers and law enforcement in British Columbia are working together to disrupt organized retail crime and what retailers across Canada can apply from that experience. Using real-world case studies, retail LP experts will show how information-sharing protocols, joint response models, and consistent reporting practices are reducing theft, improving employee safety, and strengthening investigations. Attendees will leave with a clearer understanding of what effective retail–police partnerships look like in practice, what makes them work, and how to initiate or improve similar collaborations in their own regions.

Sponsor Spotlight

Retail leaders are under pressure to demonstrate ROI on security spend all the way down to the guard level. This session explores how data trend analysis, incident reporting, and safety metrics can inform smarter staffing decisions. Learn what data to track, how to build actionable reports, and how to identify peak patterns across locations. The session highlights the critical role of human intuition in interpreting data, responding to one-off incidents, and optimizing staffing, store layouts, and overall health and safety outcomes.

This session examines how ORC networks scale their operations across provinces and borders and use coordinated teams to profit on a national and global level. A recent case study will demonstrate how retailers, law enforcement, and border agencies worked together to identify and dismantle a sophisticated theft ring. Our speaker will explore how stronger border enforcement and proposed crime-theft legislation can accelerate investigations and give retailers and police the tools needed to disrupt organized networks more effectively.

Sponsor Spotlight

Despite significant investment in theft prevention, losses from external theft and internal dishonesty remain a persistent challenge for retailers. Learn about lesser-known legal pathways for loss recovery, including civil recovery and court-ordered restitution, with an overview of how they operate across jurisdictions, their role within the broader justice and retail risk landscape, and why they remain underutilized.. An opportunity for retailers to consider recovery not only as a legal option, but as a strategic component of responsible loss prevention.

Organized retail crime is evolving — collaboration must evolve with it. This session explores how modern cloud platforms, secure evidence sharing, and privacy-by-design strategies help retailers and law enforcement work together more effectively.

The session will also feature a brief live Q&A with RONA sharing practical insights and lessons learned from the field.

Hear real-world insights and best practices for preventing theft, enhancing in-store safety, and delivering a seamless customer experience  Learn how retailers are using proactive intelligence and AI-powered surveillance to create an “impression of control” that deters theft while maintaining high brand standards.

Project Sommes highlights a shift in how organized retail crime is investigated in Canada—moving from isolated shoplifting reports to a coordinated, criminal-organization lens. When Hamilton Police Service partnered proactively with retail partners, it sparked a multi-jurisdictional effort built on intelligence sharing, retailer engagement, and Crown collaboration. This session explores how trust, shared data, and a unified strategy can transform fragmented incidents into prosecutable ORC cases—offering a scalable model for retailers and law enforcement working together across provinces.

Main Session Hall

Rui Rodrigues will provide updates on key initiatives, industry developments, and activities impacting the retail sector, along with an overview of RCC’s work in the loss prevention sector.

Sponsor Spotlight

How security teams respond in high-pressure moments can shape both safety and brand reputation. This session explores the C.A.L.M. Training Program, an actor-based de-escalation model built specifically for retail guards. Through real-life scenarios and role-playing, participants experience expected behaviours, decision-making under stress, and brand-aligned responses. Learn how immersive training reduces incidents, strengthens professionalism, and helps prevent costly reputational and public relations incidents

Join Dean Henrico for a fireside chat exploring how technology can strengthen loss prevention efforts. This session covers practical technology solutions such as body worn cameras, time delayed safes and, shopping cart pushout prevention. Attendees will get a clear view of what tools are working, how they are being implemented, and ways to enhance their own loss prevention strategies. This session is ideal for anyone looking to leverage technology to protect people, products, and profits.