A packed full-day event to share the latest retail loss prevention best practices and most effective strategies.

March 21, 2023

7:30 AM - 8:30 AM EST
Networking Breakfast
7:30 AM - 8:30 AM EST
8:30 AM - 8:45 AM EST

Welcoming Remarks

RCC President Diane J. Brisebois welcomes attendees to Retail Secure Conference 2023 and Paul Trickett, Chair of the RCC LP Advisory Committee and National Director of Asset Protection and Health & Safety with Staples Canada, shares an update on the committee’s priorities and goals.

Diane J. Brisebois

President & CEO

Retail Council of Canada

Paul Trickett

National Director of Asset Protection and Health & Safety

Staples Canada

Rui Rodrigues

RCC Executive Advisor, Loss Prevention & Risk Management

Retail Council of Canada

8:45 AM - 9:15 AM EST

The Future of Retail and Modern Risk Management

Tony D’Onofrio


TD Insights

The accelerated evolution of modern retail has changed how, where, and when consumers can shop. Risk management professionals are eager to stay 10 steps ahead of bad-actors who are leveraging changes in technology and retail strategy for criminal gain. Tony D’Onofrio, CEO of TD Insights, shares 5 retail trends risk management professionals need to know about to mitigate potential fraud, theft, or violence. Discover new opportunities to fortify your strategy and stand out as a proactive leader with the modern skills required.

9:15 AM - 9:50 AM EST

The Fight Against Fraud

The changing face of fraud in retail is challenging to keep up with changing consumer habits and the acceleration of online shopping. In this session fraud experts from Best Buy Canada and Canadian Anti-Fraud Centre, come together to discuss the rise in ecommerce fraud, how to mitigate it, the tools for investigation and the next generation of protection.

Dave Cheema

Director, Asset Protection

Best Buy Canada

John Armit

Detective Constable

Canadian Anti Fraud Centre and OPP

Paul Trickett

National Director of Asset Protection and Health & Safety

Staples Canada

9:45 AM - 9:50 AM EST

Trending Security Tactics to Mitigate Theft

Michael Williamson

National Scheduling and Operational Systems Manager

Blackbird Security

Fast Five Sponsor Highlight

In the face of rising retail theft, Blackbird Security offers an insightful analysis on the results of effective security tactics, implemented and gathered from many of our retail clients across Canada. Learn more about what has worked for other retailers, and what strategies you can adopt to better protect your business, such as uniform versus plain clothes security and hand-off versus use of force approach.

9:50 AM - 10:30 AM EST

Fortifying the Team: Recruitment, Retention and Resilience

In a challenging labour market building a strong team requires ingenuity and thinking outside the box. This session chats with two retailers who are sharing keys to success to finding and retaining the right people. This session looks at creative ideas and changing priorities in recruitment and what is making a meaningful impact in career development and retention.

Daryl Blackmore

Director of Loss Prevention

Rexall Pharmacy Group Ltd.

Maxine Heffernan

Senior Asset Protection Manager, Canada,


Harris Silver

Senior Director, Security

Canada Goose

Michael LeBlanc

Senior Retail Advisor

Retail Council of Canada

10:30 AM - 11:00 AM EST

Networking Break | Sponsored by Brains Capital

Be sure to visit the exhibit hall during the networking break.

11:00 AM - 11:45 AM EST

The Counterfeit Problem in Retail

The Blueprint to Implement Cybersecurity Culture Now

11:45 AM - 1:00 PM EST

Networking Lunch | Sponsored by Vest Security

Enjoy lunch and visit the exhibit hall to connect with vendors and suppliers.

1:00 PM - 1:45 PM EST

Arrests Are Being Made in Organized Retail Crime

Responding to Active Cybersecurity Incidents

1:45 PM - 2:15 PM EST

Networking Break

Be sure to visit the exhibit hall during the networking break.

2:15 PM - 2:45 PM EST

The Evolution of Cybersecurity

Arun Ramdeane

Principal Architect. Google Cloud Retail

Google Canada

The evolution of cybersecurity is a complex and ever-changing process. Google has been at the forefront of this evolution for the last two decades, constantly adapting and innovating. This presentation will discuss Google’s viewpoints on advancements in AI and how the company has been able to stay ahead of the curve. It will also discuss the challenges and opportunities that lie ahead for cybersecurity, and how Retailers can position themselves.

2:50 PM - 3:20 PM EST

Taking Innovative Technologies from Idea to Implementation

New retail experiences create new risks requiring new tools and technology to manage successfully. In this session Adam Oberdick, Lead Director, Asset Protection with CVS Health shares how his team navigates these changes to implement innovative technologies that help operationalize strategic plans. Adam shares insights on the CVS innovation hub, how to get cross-department buy-in on risks and innovative technology, and the critical role partners can play in the process.

Adam Oberdick

Lead Director, Asset Protection

CVS Health

Tony D’Onofrio


TD Insights

3:20 PM - 4:00 PM EST

Responding to Increased Violence in Stores

News outlets across Canada are increasingly reporting violent crime on transit, in schools and in retail stores. Retailers across Canada are feeling the impact and have serious concerns about employee and customer safety and the risk of declining sales and traffic. In this session our panel discusses how they are strategically working to mitigate criminal behaviour; how they are building partnerships with the community and law enforcement and share actionable tips on how they are supporting employees and securing the budget and executive support for meaningful change.

Sean Sportun


Toronto Crime Stoppers

John Bellefeuille

Head of Loss Prevention and Occupational Health & Safety

Giant Tiger

Gwendolyn Jacquot

Asset Protection Leader Canada


4:00 PM - 4:05 PM EST
Closing Remarks
4:00 PM - 5:00 PM EST
Networking Reception