Agenda
A packed full-day event to share the latest retail loss prevention best practices and most effective strategies.
March 21, 2024
Welcoming Remarks & Award Intro
Orion CD
Join RCC President Diane J. Brisebois and Rui Rodrigues, Executive Advisor for Loss Prevention & Risk Management, as they kick off RCC’s Retail Secure Conference and first-ever Retail Secure Legends Awards. Get ready for an inspiring day of learning, recognition, expanding your connections, and collaborating on new ideas for safer retail in Canada.
Diane J. Brisebois
President & CEO
Retail Council of Canada
Rui Rodrigues
RCC Executive Advisor, Loss Prevention & Risk Management
Retail Council of Canada
Welcoming Remarks & Award Intro
March 21, 2024
8:15 AM - 8:30 AM EST
Orion CD
Join RCC President Diane J. Brisebois and Rui Rodrigues, Executive Advisor for Loss Prevention & Risk Management, as they kick off RCC’s Retail Secure Conference and first-ever Retail Secure Legends Awards. Get ready for an inspiring day of learning, recognition, expanding your connections, and collaborating on new ideas for safer retail in Canada.
Speaking:
Diane J. Brisebois
President & CEO
Retail Council of Canada
Rui Rodrigues
RCC Executive Advisor, Loss Prevention & Risk Management
Retail Council of Canada
Retail Secure Legends Awards Presentations
Orion CD
Celebrate Canada’s retail loss prevention standouts at the inaugural Retail Secure Legends Awards. Join the industry in honoring these dedicated and inspiring professionals, whose skill and innovation keep retail safe.
Retail Secure Legends Awards Presentations
March 21, 2024
8:30 AM - 8:50 AM EST
Orion CD
Celebrate Canada’s retail loss prevention standouts at the inaugural Retail Secure Legends Awards. Join the industry in honoring these dedicated and inspiring professionals, whose skill and innovation keep retail safe.
Navigating Workplace Violence with Empathy and Resilience
Dr. Larry Barton
Risk Management Consultant
Orion CD
Critical incidents that could impact associates at your store, another local business or an entire community facing an active assailant is a reality all of us must understand is no longer theoretical.
Join Dr. Larry Barton, a globally recognized authority in retail crisis and trauma recovery. Dr. Barton will share invaluable insights from handling over 3,200 critical incidents involving workplace violence, organized crime retaliation, and insider threats. Learn to create a resilient workplace culture, rebuild trust, and enhance employee wellness in the aftermath of retail crime and violence.
Navigating Workplace Violence with Empathy and Resilience
March 21, 2024
8:50 AM - 9:40 AM EST
Orion CD
Critical incidents that could impact associates at your store, another local business or an entire community facing an active assailant is a reality all of us must understand is no longer theoretical.
Join Dr. Larry Barton, a globally recognized authority in retail crisis and trauma recovery. Dr. Barton will share invaluable insights from handling over 3,200 critical incidents involving workplace violence, organized crime retaliation, and insider threats. Learn to create a resilient workplace culture, rebuild trust, and enhance employee wellness in the aftermath of retail crime and violence.
Speaking:
Dr. Larry Barton
Risk Management Consultant
Networking Break
Orion AB
Be sure to visit the exhibit hall during the networking break.
Networking Break
March 21, 2024
9:40 AM - 10:00 AM EST
Orion AB
Be sure to visit the exhibit hall during the networking break.
Sponsored by:
Uniting Police, Justice, and Retail Against Crime
Orion CD
Dig into the intricacies of retail crime, where the worlds of law enforcement, judicial systems, and retail intersect. Gain insights into the agile, strategic collaborations that are reshaping the fight against retail crime. Learn how these synergistic efforts of police, legal experts, and retailers forge stronger defenses, and enhance our collective response to criminal threats.
Greg Watts
Superintendent
Toronto Police Service
Mark Dapat
Deputy Chief of Community Safety and Well-being Services Command
Peel Regional Police
Vincent Paris
General Counsel
Ministry of the Attorney General, Ontario
Tony Hunt
General Manager, Loss Prevention
London Drugs Limited
Uniting Police, Justice, and Retail Against Crime
March 21, 2024
10:00 AM - 10:30 AM EST
Orion CD
Dig into the intricacies of retail crime, where the worlds of law enforcement, judicial systems, and retail intersect. Gain insights into the agile, strategic collaborations that are reshaping the fight against retail crime. Learn how these synergistic efforts of police, legal experts, and retailers forge stronger defenses, and enhance our collective response to criminal threats.
Speaking:
Greg Watts
Superintendent
Toronto Police Service
Mark Dapat
Deputy Chief of Community Safety and Well-being Services Command
Peel Regional Police
Vincent Paris
General Counsel
Ministry of the Attorney General, Ontario
Tony Hunt
General Manager, Loss Prevention
London Drugs Limited
Strategizing Your Security
Ranko Vukovic
CEO
Blackbird Security
Fast Five Sponsor Highlight
Orion CD
Discover the fine differences in the benefits of having security oversight from a loss prevention officer vs a tactical security guard. Learn how the difference in value can be calculated beyond the bottom-line with the strengths of both roles leveraged to minimize loss through prevention and recovery.
Strategizing Your Security
March 21, 2024
10:30 AM - 10:35 AM EST
Fast Five Sponsor Highlight
Orion CD
Discover the fine differences in the benefits of having security oversight from a loss prevention officer vs a tactical security guard. Learn how the difference in value can be calculated beyond the bottom-line with the strengths of both roles leveraged to minimize loss through prevention and recovery.
Sponsored by:
Speaking:
Ranko Vukovic
CEO
Blackbird Security
Securing Trust: Privacy and Surveillance In-store and Online
Orion CD
Privacy mismanagement is becoming increasingly risky with changing consumer habits and retail operations. Sharon Bauer, Privacy Strategist and founder of Bamboo Data Consulting, speaks from her 20 years of experience as a litigator and privacy expert to guide retailers in effectively managing and mitigating privacy risks. Ms. Bauer talks about the in-store risks, the digital perspective as well as employee and customer surveillance. Sarah Edward, Sr. Manager Safety, Security, and Workplace Claims, at Longo’s joins Sharon at the end of her presentation to ask the burning questions retailers will want to ask.
Sharon Bauer
Privacy Strategist, & Founder
Bamboo Data Consulting
Sarah Edward
Sr. Manager Safety, Security, and Workplace Claims
Longo Brother’s Fruit Markets Inc.
Securing Trust: Privacy and Surveillance In-store and Online
March 21, 2024
10:35 AM - 11:05 AM EST
Orion CD
Privacy mismanagement is becoming increasingly risky with changing consumer habits and retail operations. Sharon Bauer, Privacy Strategist and founder of Bamboo Data Consulting, speaks from her 20 years of experience as a litigator and privacy expert to guide retailers in effectively managing and mitigating privacy risks. Ms. Bauer talks about the in-store risks, the digital perspective as well as employee and customer surveillance. Sarah Edward, Sr. Manager Safety, Security, and Workplace Claims, at Longo’s joins Sharon at the end of her presentation to ask the burning questions retailers will want to ask.
Sponsored by:
Speaking:
Sharon Bauer
Privacy Strategist, & Founder
Bamboo Data Consulting
Sarah Edward
Sr. Manager Safety, Security, and Workplace Claims
Longo Brother’s Fruit Markets Inc.
Mitigate Loss and Enhance Visibility in Supply Chain Operations
Orion CD
As retail supply chain operations evolve, new risks emerge for retailers to manage to limit potential loss. Jeff Yates joins security expert Stephen O’Keefe and Eaigle CEO Amir Hoss to talk about the new metrics and technology that provides the needed data to track supply chain operations. This discussion covers how to measure, the split between the DC and stores, the role for AI and impact of optimized loss management.
Amir Hoss
CEO
EAIGLE
Stephen O’Keefe
President
Bottom Line Matters
Jeff Yeats
Vice President Operations
Lion Guard Security
Mitigate Loss and Enhance Visibility in Supply Chain Operations
March 21, 2024
11:05 AM - 11:35 AM EST
Orion CD
As retail supply chain operations evolve, new risks emerge for retailers to manage to limit potential loss. Jeff Yates joins security expert Stephen O’Keefe and Eaigle CEO Amir Hoss to talk about the new metrics and technology that provides the needed data to track supply chain operations. This discussion covers how to measure, the split between the DC and stores, the role for AI and impact of optimized loss management.
Sponsored by:
Speaking:
Amir Hoss
CEO
EAIGLE
Stephen O’Keefe
President
Bottom Line Matters
Jeff Yeats
Vice President Operations
Lion Guard Security
Networking Break
Orion AB
Be sure to visit the exhibit hall during the networking break.
Networking Break
March 21, 2024
11:35 AM - 12:00 PM EST
Orion AB
Be sure to visit the exhibit hall during the networking break.
Sponsored by:
Protect Employees and Minimize Violence with Strategically Integrated Solutions
Protect Employees and Minimize Violence with Strategically Integrated Solutions
March 21, 2024
12:00 PM - 12:45 PM EST
Orion CD
Protecting the brand is increasingly resulting in escalated conflict or violence in stores. Protecting employees and customers in these moments is becoming of paramount importance in your asset protection strategy. Michael Lamb, recently retired VP of Asset Protection and Safety with Kroger, joins Gatekeeper Systems’ Craig Greenberg to talk about how technology is providing opportunities to minimize violence in addition to reducing losses, enabling retailers to work smarter not harder in minimizing and preventing violence in stores.
Sponsored by:
Speaking:
Michael Lamb
Vice President of Asset Protection & Safety (Retired)
Kroger
Craig Greenberg
Chief Commercial Officer
Gatekeeper Systems
Tracine Marroquin
Vice President Marketing
Gatekeeper Systems
Reduce Shrink, Increase your Awareness
Reduce Shrink, Increase your Awareness
March 21, 2024
12:00 PM - 12:45 PM EST
Lyra
Shrink management and situational awareness require a multi-pronged approach, requiring careful planning for a strong security foundation that has scalability and new technology implementation in mind. Brandon Hamilton, Manager of Process and Strategy, Asset Protection at Rona joins Nada Ebeid of Genetec to share the new ways Rona has been able to reduce shrink with improved situational awareness and innovative product protection strategies.
Sponsored by:
Speaking:
Nada Ebeid
Regional Director for Signature Brands - Canada
Genetec
Brandon Hamilton
Manager of Process and Strategy, Asset Protection and Safety
RONA
Networking Lunch
Orion AB
Take a break, enjoy a delicious lunch, and network with your industry peers. Don’t miss the chance to connect with leading solution providers in the Exhibit Hall.
Networking Lunch
March 21, 2024
12:45 PM - 2:00 PM EST
Orion AB
Take a break, enjoy a delicious lunch, and network with your industry peers. Don’t miss the chance to connect with leading solution providers in the Exhibit Hall.
Managing Payment Risk Increases Profitability
Managing Payment Risk Increases Profitability
March 21, 2024
2:00 PM - 2:45 PM EST
Lyra
Declined payments from legitimate transactions puts profitability at risk along with the cost of fraud and charge backs. Kevin Luh, Fraud Management Director with Deloitte and Kevin Sparke, at Riskified to talk about how LP managers can not only manage potential risk but talks about how to communicate the impact on revenue and profitability to executives, shifting the paradigm of how they support and invest in loss prevention.
Sponsored by:
Speaking:
Kevin Luh
Fraud Management Director
Deloitte Canada
Kevin Sprake
Global Channel Partnerships Lead
Riskified
Improving Awareness of Internal Theft
Improving Awareness of Internal Theft
March 21, 2024
2:00 PM - 2:45 PM EST
Orion CD
When it comes to improving awareness of internal theft, most loss prevention teams focus on in-store activities and metrics to reduce day-to-day theft. But, what does internal theft look like out side of the store, and how can senior loss prevention leaders start to calculate and reduce this? Learn how the changing retail experience for customers and employees is changing the red flags to watch for when loss prevention leaders are not present daily in-store. Learn how data can be used to align corporate goals with in-store practices and improve top-line sales in the long-term.
Sponsored by:
Speaking:
Brian Broadus
Principal, Asset Protection
Solink Corporation
Jade Cook
Regional Loss Prevention Manager
Sephora Canada
Networking Break
Orion AB
Be sure to visit the exhibit hall during the networking break.
Networking Break
March 21, 2024
2:45 PM - 3:15 PM EST
Orion AB
Be sure to visit the exhibit hall during the networking break.
RCC Loss Prevention Programs Update
Rui Rodrigues
RCC Executive Advisor, Loss Prevention & Risk Management
Retail Council of Canada
Orion CD
RCC Loss Prevention Programs Update
March 21, 2024
3:15 PM - 3:25 PM EST
Orion CD
Speaking:
Rui Rodrigues
RCC Executive Advisor, Loss Prevention & Risk Management
Retail Council of Canada
Behind the Crime: A Deep Dive into Cargo Theft
Orion CD
Step into the world of high-stakes cargo theft investigations. Detective Mark Haywood of Peel Police walks us through Project Silverado and UHaul which was an Investigative Probe into the organized crime group responsible for tractor, trailer and load thefts and the subsequent sale of the stolen goods.
Mark Haywood
Detective, Commercial Auto Crime Bureau
Peel Regional Police
Steve Lancia
D/Cst. Intelligence Services – Commercial Auto Crime Bureau
Peel Regional Police
Behind the Crime: A Deep Dive into Cargo Theft
March 21, 2024
3:25 PM - 3:50 PM EST
Orion CD
Step into the world of high-stakes cargo theft investigations. Detective Mark Haywood of Peel Police walks us through Project Silverado and UHaul which was an Investigative Probe into the organized crime group responsible for tractor, trailer and load thefts and the subsequent sale of the stolen goods.
Speaking:
Mark Haywood
Detective, Commercial Auto Crime Bureau
Peel Regional Police
Steve Lancia
D/Cst. Intelligence Services – Commercial Auto Crime Bureau
Peel Regional Police
Breaking Down Technology Silos Across Retail
Harry Grosso
Enterprise Solutions
Axon
Fast Five Sponsor Highlight
Orion CD
With numerous solutions serving specific areas, retailers are often left with multiple pieces of technology that require multiple log-ins and platforms to manage, leading to technology becoming a burden instead of tools of efficiency. Harry Grosso with AXON shares what the future looks like when unifying your technology ecosystem and breaking down silos that are limiting results. Discover how this unification will empower your team and increase results.
Breaking Down Technology Silos Across Retail
March 21, 2024
3:50 PM - 3:55 PM EST
Fast Five Sponsor Highlight
Orion CD
With numerous solutions serving specific areas, retailers are often left with multiple pieces of technology that require multiple log-ins and platforms to manage, leading to technology becoming a burden instead of tools of efficiency. Harry Grosso with AXON shares what the future looks like when unifying your technology ecosystem and breaking down silos that are limiting results. Discover how this unification will empower your team and increase results.
Sponsored by:
Speaking:
Harry Grosso
Enterprise Solutions
Axon
Combatting Workplace Violence
Orion CD
Chris Nelson, SVP and Head of Asset Protection with Gap Inc and Michael Lamb, VP Asset Protection, (Retired) from Kroger sit down with Michael Leblanc to share powerful strategies and lessons learned in tackling workplace violence. This session offers a deep dive into effective prevention and crisis management, equipping professionals of all levels with actionable insights for a safer work environment.
Chris Nelson
Senior Vice President, Head of Asset Protection
Gap Inc.
Michael Lamb
Vice President of Asset Protection & Safety (Retired)
Kroger
Michael LeBlanc
Senior Retail Advisor
Retail Council of Canada
Combatting Workplace Violence
March 21, 2024
3:55 PM - 4:30 PM EST
Orion CD
Chris Nelson, SVP and Head of Asset Protection with Gap Inc and Michael Lamb, VP Asset Protection, (Retired) from Kroger sit down with Michael Leblanc to share powerful strategies and lessons learned in tackling workplace violence. This session offers a deep dive into effective prevention and crisis management, equipping professionals of all levels with actionable insights for a safer work environment.
Speaking:
Chris Nelson
Senior Vice President, Head of Asset Protection
Gap Inc.
Michael Lamb
Vice President of Asset Protection & Safety (Retired)
Kroger
Michael LeBlanc
Senior Retail Advisor
Retail Council of Canada