A packed full-day event to share the latest retail loss prevention best practices and most effective strategies.

March 21, 2024

7:30 AM - 4:00 PM EST
Registration & Customer Service Open
7:30 AM - 8:15 AM EST
Networking Breakfast
8:15 AM - 8:30 AM EST

Welcoming Remarks & Award Intro

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Join RCC President Diane J. Brisebois and Rui Rodrigues, Executive Advisor for Loss Prevention & Risk Management, as they kick off RCC’s Retail Secure Conference and first-ever Retail Secure Legends Awards. Get ready for an inspiring day of learning, recognition, expanding your connections, and collaborating on new ideas for safer retail in Canada.

Diane J. Brisebois

President & CEO

Retail Council of Canada

Rui Rodrigues

RCC Executive Advisor, Loss Prevention & Risk Management

Retail Council of Canada

8:30 AM - 10:00 AM EST
Retail Secure Legends Awards
8:30 AM - 8:50 AM EST

Retail Secure Legends Awards Presentations

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Celebrate Canada’s retail loss prevention standouts at the inaugural Retail Secure Legends Awards. Join the industry in honoring these dedicated and inspiring professionals, whose skill and innovation keep retail safe.

8:50 AM - 9:40 AM EST

Navigating Workplace Violence with Empathy and Resilience

Dr. Larry Barton

Risk Management Consultant

Orion CD

Critical incidents that could impact associates at your store, another local business or an entire community facing an active assailant is a reality all of us must understand is no longer theoretical.  

Join Dr. Larry Barton, a globally recognized authority in retail crisis and trauma recovery. Dr. Barton will share invaluable insights from handling over 3,200 critical incidents involving workplace violence, organized crime retaliation, and insider threats. Learn to create a resilient workplace culture, rebuild trust, and enhance employee wellness in the aftermath of retail crime and violence.

9:40 AM - 10:00 AM EST

Networking Break

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Be sure to visit the exhibit hall during the networking break.

10:00 AM - 10:00 AM EST
Full Conference Program Continues on the Main Stage
10:00 AM - 10:30 AM EST

Uniting Police, Justice, and Retail Against Crime

Orion CD

Dig into the intricacies of retail crime, where the worlds of law enforcement, judicial systems, and retail intersect. Gain insights into the agile, strategic collaborations that are reshaping the fight against retail crime. Learn how these synergistic efforts of police, legal experts, and retailers forge stronger defenses, and enhance our collective response to criminal threats.

Greg Watts


Toronto Police Service

Mark Dapat

Deputy Chief of Community Safety and Well-being Services Command

Peel Regional Police

Vincent Paris

General Counsel

Ministry of the Attorney General, Ontario

Tony Hunt

General Manager, Loss Prevention

London Drugs Limited

10:30 AM - 10:35 AM EST

Strategizing Your Security

Ranko Vukovic


Blackbird Security

Fast Five Sponsor Highlight

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Discover the fine differences in the benefits of having security oversight from a loss prevention officer vs a tactical security guard. Learn how the difference in value can be calculated beyond the bottom-line with the strengths of both roles leveraged to minimize loss through prevention and recovery.

10:35 AM - 11:05 AM EST

Securing Trust: Privacy and Surveillance In-store and Online

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Privacy mismanagement is becoming increasingly risky with changing consumer habits and retail operations. Sharon Bauer, Privacy Strategist and founder of Bamboo Data Consulting, speaks from her 20 years of experience as a litigator and privacy expert to guide retailers in effectively managing and mitigating privacy risks. Ms. Bauer talks about the in-store risks, the digital perspective as well as employee and customer surveillance. Sarah Edward, Sr. Manager Safety, Security, and Workplace Claims, at Longo’s joins Sharon at the end of her presentation to ask the burning questions retailers will want to ask.

Sharon Bauer

Privacy Strategist, & Founder

Bamboo Data Consulting

Sarah Edward

Sr. Manager Safety, Security, and Workplace Claims

Longo Brother’s Fruit Markets Inc.

11:05 AM - 11:35 AM EST

Mitigate Loss and Enhance Visibility in Supply Chain Operations

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As retail supply chain operations evolve, new risks emerge for retailers to manage to limit potential loss. Jeff Yates joins security expert Stephen O’Keefe and Eaigle CEO Amir Hoss to talk about the new metrics and technology that provides the needed data to track supply chain operations. This discussion covers how to measure, the split between the DC and stores, the role for AI and impact of optimized loss management.

Amir Hoss



Stephen O’Keefe


Bottom Line Matters

Jeff Yeats

Vice President Operations

Lion Guard Security

11:35 AM - 12:00 PM EST

Networking Break

Orion AB

Be sure to visit the exhibit hall during the networking break.

12:00 PM - 12:45 PM EST
Morning Concurrent Sessions
12:00 PM - 12:45 PM EST

Protect Employees and Minimize Violence with Strategically Integrated Solutions

Reduce Shrink, Increase your Awareness

12:45 PM - 2:00 PM EST

Networking Lunch

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Take a break, enjoy a delicious lunch, and network with your industry peers. Don’t miss the chance to connect with leading solution providers in the Exhibit Hall.

2:00 PM - 2:45 PM EST
Afternoon Concurrent Sessions
2:00 PM - 2:45 PM EST

Managing Payment Risk Increases Profitability

Improving Awareness of Internal Theft

2:45 PM - 3:15 PM EST

Networking Break

Orion AB

Be sure to visit the exhibit hall during the networking break.

3:15 PM - 3:25 PM EST

RCC Loss Prevention Programs Update

Rui Rodrigues

RCC Executive Advisor, Loss Prevention & Risk Management

Retail Council of Canada

Orion CD

3:25 PM - 3:50 PM EST

Behind the Crime: A Deep Dive into Cargo Theft

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Step into the world of high-stakes cargo theft investigations. Detective Mark Haywood of Peel Police walks us through Project Silverado and UHaul which was an Investigative Probe into the organized crime group responsible for tractor, trailer and load thefts and the subsequent sale of the stolen goods. 

Mark Haywood

Detective, Commercial Auto Crime Bureau

Peel Regional Police

Steve Lancia

D/Cst. Intelligence Services – Commercial Auto Crime Bureau

Peel Regional Police

3:50 PM - 3:55 PM EST

Breaking Down Technology Silos Across Retail

Harry Grosso

Enterprise Solutions


Fast Five Sponsor Highlight

Orion CD

With numerous solutions serving specific areas, retailers are often left with multiple pieces of technology that require multiple log-ins and platforms to manage, leading to technology becoming a burden instead of tools of efficiency. Harry Grosso with AXON shares what the future looks like when unifying your technology ecosystem and breaking down silos that are limiting results. Discover how this unification will empower your team and increase results.

3:55 PM - 4:30 PM EST

Combatting Workplace Violence

Orion CD

Chris Nelson, SVP and Head of Asset Protection with Gap Inc and Michael Lamb, VP Asset Protection, (Retired) from Kroger sit down with Michael Leblanc to share powerful strategies and lessons learned in tackling workplace violence. This session offers a deep dive into effective prevention and crisis management, equipping professionals of all levels with actionable insights for a safer work environment.

Chris Nelson

Senior Vice President, Head of Asset Protection

Gap Inc.

Michael Lamb

Vice President of Asset Protection & Safety (Retired)


Michael LeBlanc

Senior Retail Advisor

Retail Council of Canada

4:30 PM - 4:30 PM EST
Closing Remarks
4:30 PM - 5:30 PM EST
Networking Reception