Agenda

A packed full-day event to share the latest retail loss prevention best practices and most effective strategies.

March 21, 2024

7:30 AM - 4:00 PM EST
Registration & Customer Service Open
7:30 AM - 8:15 AM EST
Networking Breakfast
8:15 AM - 8:30 AM EST

Welcoming Remarks & Award Intro

Join RCC President Diane J. Brisebois and Rui Rodrigues, Executive Advisor for Loss Prevention & Risk Management, as they kick off RCC’s Retail Secure Conference and first-ever Retail Secure Legends Awards. Get ready for an inspiring day of learning, recognition, expanding your connections, and collaborating on new ideas for safer retail in Canada.

Diane J. Brisebois

President & CEO

Retail Council of Canada

Rui Rodrigues

RCC Executive Advisor, Loss Prevention & Risk Management

Retail Council of Canada

8:30 AM - 10:00 AM EST
Retail Secure Legends Awards
8:30 AM - 9:10 AM EST

Retail Secure Legends Awards Presentations

Celebrate Canada’s retail loss prevention standouts at the inaugural Retail Secure Legends Awards. Join the industry in honoring these dedicated and inspiring professionals, whose skill and innovation keep retail safe.

9:10 AM - 10:00 AM EST

Navigating Workplace Violence with Empathy and Resilience

Dr. Larry Barton

Risk Management Consultant

Critical incidents that could impact associates at your store, another local business or an entire community facing an active assailant is a reality all of us must understand is no longer theoretical.  

Join Dr. Larry Barton, a globally recognized authority in retail crisis and trauma recovery. Dr. Barton will share invaluable insights from handling over 3,200 critical incidents involving workplace violence, organized crime retaliation, and insider threats. Learn to create a resilient workplace culture, rebuild trust, and enhance employee wellness in the aftermath of retail crime and violence.

10:00 AM - 10:20 AM EST
Networking Break
10:20 AM - 10:20 AM EST
Full Conference Program Continues on the Main Stage
10:20 AM - 10:45 AM EST

Uniting Police, Justice, and Retail Against Crime

Dig into the intricacies of retail crime, where the worlds of law enforcement, judicial systems, and retail intersect. Gain insights into the agile, strategic collaborations that are reshaping the fight against retail crime. Learn how these synergistic efforts of police, legal experts, and retailers forge stronger defenses, and enhance our collective response to criminal threats.

Greg Watts

Superintendent

Toronto Police Service

Mark Dapat

Deputy Chief of Community Safety and Well-being Services Command

Peel Regional Police

Vincent Paris

General Counsel

Ministry of the Attorney General, Ontario

Tony Hunt

General Manager, Loss Prevention

London Drugs Limited

10:45 AM - 10:50 AM EST

Strategizing Your Security

Ranko Vukovic

CEO

Blackbird Security

Fast Five Sponsor Highlight

Discover the fine differences in the benefits of having security oversight from a loss prevention officer vs a tactical security guard. Learn how the difference in value can be calculated beyond the bottom-line with the strengths of both roles leveraged to minimize loss through prevention and recovery.

10:50 AM - 11:15 AM EST

Securing Trust: Privacy and Surveillance In-store and Online

Privacy mismanagement is becoming increasingly risky with changing consumer habits and retail operations. Sharon Bauer, Privacy Strategist and founder of Bamboo Data Consulting, speaks from her 20 years of experience as a litigator and privacy expert to guide retailers in effectively managing and mitigating privacy risks. Ms. Bauer talks about the in-store risks, the digital perspective as well as employee and customer surveillance. Sarah Edward, Sr. Manager Safety, Security, and Workplace Claims, at Longo’s joins Sharon at the end of her presentation to ask the burning questions retailers will want to ask.

Sharon Bauer

Privacy Strategist, & Founder

Bamboo Data Consulting

Sarah Edward

Sr. Manager Safety, Security, and Workplace Claims

Longo Brother’s Fruit Markets Inc.

11:15 AM - 11:40 AM EST

Mitigate Loss in Supply Chain Operations

As retail supply chain operations evolve, new risks emerge for retailers to manage to limit potential loss. Jeff Yates, formerly of Shoppers Drug Mart joins security expert Stephen O’Keefe and Eaigle CEO Amir Hoss to talk about the new metrics and technology that provides the needed data to track supply chain operations. This discussion covers how to measure, the split between the DC and stores, the role for AI and impact of optimized loss management.

Amir Hoss

CEO

EAIGLE

Stephen O’Keefe

President

Bottom Line Matters, Retail Loss Prevention Advisory Service

Jeff Yeats

Senior Director Asset Protection

Shoppers Drug Mart

11:40 AM - 12:00 PM EST
Networking Break
12:00 PM - 12:45 PM EST
Morning Concurrent Sessions
12:00 PM - 12:45 PM EST

Protect Employees and Minimize Violence with Strategically Integrated Solutions

Reduce Shrink, Increase your Awareness

12:45 PM - 2:00 PM EST

Networking Lunch

Take a break, enjoy a delicious lunch, and network with your industry peers. Don’t miss the chance to connect with leading solution providers in the Exhibit Hall.

2:00 PM - 2:45 PM EST
Afternoon Concurrent Sessions
2:00 PM - 2:45 PM EST

Managing Payment Risk Increases Profitability

Improving Awareness of Internal Theft

2:45 PM - 3:15 PM EST
Networking Break
3:15 PM - 3:25 PM EST

RCC Loss Prevention Programs Update

Rui Rodrigues

RCC Executive Advisor, Loss Prevention & Risk Management

Retail Council of Canada

3:25 PM - 3:50 PM EST

Behind the Crime: A Deep Dive into Cargo Theft

Mark Haywood

Detective, Commercial Auto Crime Bureau

Peel Regional Police

Step into the world of high-stakes cargo theft investigations. Detective Mark Haywood of Peel Police walks us through Project Silverado and UHaul which was an Investigative Probe into the organized crime group responsible for tractor, trailer and load thefts and the subsequent sale of the stolen goods. 

3:50 PM - 3:55 PM EST
Fast Five Sponsor Highlight
3:55 PM - 4:30 PM EST

Combatting Workplace Violence

Engage with leading executives as they share powerful strategies and lessons learned in tackling workplace violence. This session offers a deep dive into effective prevention and crisis management, equipping professionals of all levels with actionable insights for a safer work environment.

Chris Nelson

Senior Vice President, Head of Asset Protection

Gap Inc.

Mike Lamb

Vice President of Asset Protection & Safety (Retired)

Kroger

Michael LeBlanc

Senior Retail Advisor

Retail Council of Canada

4:30 PM - 4:30 PM EST
Closing Remarks
4:30 PM - 5:30 PM EST
Networking Reception