Main Session Hall

Join RCC’s new President and CEO Kim Furlong and Rui Rodrigues, Executive Advisor for Loss Prevention & Risk Management, as they kick off RCC’s Retail Secure Conference and Retail Secure Legends Awards. Get ready for an inspiring day of learning, recognition, expanding your connections, and collaborating on new ideas for safer retail in Canada.

Main Session Hall

Celebrate Canada’s retail loss prevention standouts at the Retail Secure Legends Awards. Join the industry in honouring these dedicated and inspiring professionals, whose skill and innovation keep retail safe. 

The Leadership Legend Award, Emerging Legend Award, and In-Store Legend Award will be presented to outstanding individuals in the retail community.

Unlock the secret second language of influence in this practical, engaging session for today’s loss prevention professionals. Featuring insights from a former undercover investigator who became a trusted advisor to major organizations, this session reveals the subtle behaviours that shape trust, defuse tension, and drive effective outcomes in high pressure retail environments. Learn how to project calm confidence, read nonverbal cues with accuracy, and turn real time observations into strategic action that improves interactions with customers, associates, and potential offenders. 

This session examines how retailers and law enforcement in British Columbia are working together to disrupt organized retail crime and what retailers across Canada can apply from that experience. Using real-world case studies, retail LP experts will show how information-sharing protocols, joint response models, and consistent reporting practices are reducing theft, improving employee safety, and strengthening investigations. Attendees will leave with a clearer understanding of what effective retail–police partnerships look like in practice, what makes them work, and how to initiate or improve similar collaborations in their own regions.

This session examines how ORC networks scale their operations across provinces and borders and use coordinated teams to profit on a national and global level. A recent case study will demonstrate how retailers, law enforcement, and border agencies worked together to identify and dismantle a sophisticated theft ring. Our speaker will explore how stronger border enforcement and proposed crime-theft legislation can accelerate investigations and give retailers and police the tools needed to disrupt organized networks more effectively.

Despite significant investment in theft prevention, losses from external theft and internal dishonesty remain a persistent challenge for retailers. Learn about lesser-known legal pathways for loss recovery, including civil recovery and court-ordered restitution, with an overview of how they operate across jurisdictions, their role within the broader justice and retail risk landscape, and why they remain underutilized.. An opportunity for retailers to consider recovery not only as a legal option, but as a strategic component of responsible loss prevention.

Main Session Hall

Rui Rodrigues will provide updates on key initiatives, industry developments, and activities impacting the retail sector, along with an overview of RCC’s work in the loss prevention sector.

Join Dean Henrico for a fireside chat exploring how technology can strengthen loss prevention efforts. This session covers practical technology solutions such as body worn cameras, time delayed safes and, shopping cart pushout prevention. Attendees will get a clear view of what tools are working, how they are being implemented, and ways to enhance their own loss prevention strategies. This session is ideal for anyone looking to leverage technology to protect people, products, and profits.