Crack the Code: Communication Strategies for Powerful Results

Unlock the secret second language of influence in this practical, engaging session for today’s loss prevention professionals. Featuring insights from a former undercover investigator who became a trusted advisor to major organizations, this session reveals the subtle behaviours that shape trust, defuse tension, and drive effective outcomes in high pressure retail environments. Learn how to project calm confidence, read nonverbal cues with accuracy, and turn real time observations into strategic action that improves interactions with customers, associates, and potential offenders.